Start Date:
Upon Agreement
Information Technology
Job Type:

Extelligence is an intelligent partner that goes the extra mile. We provide customized information management solutions for major industries. Our team in Prague is working with international companies, transforming, and adding value to their business on a daily basis. We are growing quickly, and we are interested to bring more talented individuals into our team.

Job Overview

  • In this role you will be responsible for 2nd and 3rd level technical support for all Identity and Directory related services in relation to Azure AD Cloud

Tasks and Responsibilities:

  • Manage day to day operations performance monitoring, capacity management, event & security monitoring) of IAM infrastructure
  • Identifies and resolves problems that may impact daily operations
  • Provides support and assistance to customers to identify and resolve technical problems
  • Escalates issues to other team members as necessary
  • Maintain technical operating instruction manuals, system documentation, work instructions, processes, standards and procedures
  • Performs technical analysis of workload, equipment loading, performance bottlenecks, and software changes and makes recommendations for improvements
  • Execute change management activities as required
  • Identifies gaps and risks and takes appropriate remediation activities
  • Security and Compliance policies and procedures

Skills required:

  • Experience of communication with customers
  • Experience with Windows Server Knowledge
  • Resolving technical issues
  • English language skills
  • Technical knowledge (Azure AD, MFA, ADFS, AD Connect & On-Prem AD)

Working with Extelligence

  • This position is based in Prague with work from home options. If you are not currently living in Prague but are interested to move here, we would be happy to hear from you. We will also consider remote workers based in Europe if you cannot immediately relocate.
  • We take care of the important things that matter to contractors, for example, we guarantee on-time payment for your work. You will never have to chase us for payment.
  • We always seek to have long term relationships with our team and we always seek to offer opportunities to extend cooperation beyond the first contract or project.
  • Extelligence is a multicultural team, in Prague we have more than 10 different nationalities working with us.
  • We also organize events to bring our team together including team building activities and social events.